Ms. Ortiz began her career with Paul R. White & Company, Inc. in 2002 as an assistant to the late Ms. Susan Staples in our San Antonio office. Shortly afterward, Ms. Staples invited her to study for her adjusting license, which she did, securing that license the following year, and receiving excellent training from Ms. Staples. Since receiving her license, Ms. Ortiz has been adjusting claims in San Antonio and Austin, as well as in the entire South and West Texas regions, including Corpus Christi, Eagle Pass, Laredo, South Padre Island and El Paso.

Prior to her employment at Paul R. White & Company, Ms. Ortiz resided in Mexico for several years, where she taught English on the college and adult level. This put the finishing touches on her study of the Spanish language, which she had already studied for many years. Her fluent knowledge of the Spanish language has been of great benefit to our clients in the settlement and investigation of claims in South and West Texas.

Ms. Ortiz has successfully concluded multi-million dollar condominium fire losses, tornado/wind losses to golf courses, large hail claims to outlet mall centers, as well as water losses, fire losses, theft losses, foundation and mold claims. She handled claims for many hail catastrophes in the Central Texas area, most recently the 2016 San Antonio storm.   These claims involved multiple locations for multi-family properties and property owners/developers, as well as high end risks. While specializing in commercial as well as residential property claims, Ms. Ortiz also has experience dealing with builder’s risk, business income, cargo, and mobile home losses, as well as general liability losses involving property damage. Cases of note include:

• Fire loss to a condominium associations with damage in the millions of dollars;
• Hail loss to mall and shopping centers;
• Tornado loss to a golf course with damage nearing a million dollars;
• Fire loss to a prison with damage exceeding a million dollars;
• Ice storm loss to an apartment complex with multiple units and buildings.

Ms. Ortiz also attends mediations on behalf of clients in the San Antonio, Texas area.